Shipping/Returns
Shipping & Returns Policy for Live Chicks
Chicks can only be shipped via USPS the same day they hatch. Your local post office will call you when they arrive. They will be less than 72 hours old. Newly hatched chicks ingest the yolk before they hatch, which gives them enough nourishment to survive the shipment. We do add Gro Gel to give them a boost of nutrients as well as a 72 hour heat pad.
It is your responsibility to pick up the chicks from the post office. Sometimes when they call it will show up on caller ID as "Unknown" or "Restricted". It is important that you mark your calendar when you place your order. We will not issue a refund if you forget to pick up your order.
​
WE RECOMMEND OPENING YOUR BOX OF LIVE CHICKS INSIDE OF THE POST OFFICE. IF THERE ARE ANY LOSSES DURING TRANSIT, THEY CAN ASSIST YOU WITH FILING A CLAIM. OR YOU CAN FILE A CLAIM ONLINE.
We may place extra chicks in each box to help fulfill the total count that you ordered, in the event of any loss during travel. We do not re-ship chicks if there has been a loss. A new order must be placed and paid in full.
-
If a loss occurs during shipment, file a claim with the USPS. All live chick shipments are covered up to $100 in insurance. You will need to provide a photo of your order (showing cost) and a photo of the deceased chicks.
-
If you have questions about these shipping policies, please contact us BEFORE placing any orders.
-
If you do not agree with any of our policies, please purchase elsewhere.
Our policies are firm no matter the circumstance.
Please note, that with chicks it is common for a chick to pass without any known symptoms. It is up to the customer to inspect the chick before paying, however there are many things that can cause a young chick to pass. It's nothing you did wrong nor nothing we did as the ones that hatched the egg.
Due to bio hazards, NOTHING can be returned to our property once it has left.
Returns
Please note that we do not accept returns.
Due to BIO hazards, NOTHING can be returned to our property once it has left.
